We promise that using any of SHAJO platforms will meet your needs. If you received the incorrect or broken item we will swiftly send you a replacement or give you a full refund after you return the damaged or defective product. For the replacement of such damaged or defective shipments, you won't be required to pay any additional shipping costs. For additional details, please refer to our Return & Return Policy.
RETURN & REFUND POLICY
Please return any broken, flawed, or incorrect items to SHAJO, and we'll make arrangements for a replacement if the following criteria are met:
Products that have been used, switched, or that are liquid or semi-liquid cannot be returned or exchanged.
Products that have been used, switched, or that are liquid or semi-liquid cannot be returned or exchanged.
The "Customer Relationship Department" will alter the goods, replace it, or amend the payment after consulting with management. A complaint is admissible for three days after the product is delivered.
Once a product has been purchased, it cannot be returned or exchanged even if the customer changes their mind or doesn't like the product's flavor, texture, color, or design. The Return Policy will not be valid after the seal is broken or if the product does not suit you.
If you unintentionally order the wrong product, we'll exchange it for you after you pay the shipping and handling fees. However, how this particular exchange is set up relies on the kind of product involved, the level of risk involved, as well as management's discretion.
How do you return your product to us? What will the price be?
Free of charge delivery will be arranged by our customer service team for pick-up of the items from your address (*Conditions apply).
If your return claim is approved, your courier price will be refunded. You must accept the identical product and pay the return and resending costs if we determine that your product claim is invalid. For further support: Hotline 01995334997; E-mail:Â [email protected]